welcome to First Financial Bank!

We’re glad you’re here. Here’s everything you need to know about your account conversion to First Financial.

Bill Pay access removed

Beginning May 29 at 10:00 AM CT,  you will not be able to add, edit or set up new bill payments in online banking.

Week of conversion

Branches will close early at 4:00 PM CT. On June 4 beginning at 3:00 PM CT, your personal account online access will be "read only" and on June 5 beginning at 5:00 PM CT online banking access for both personal and business ends.

Conversion weekend

Branches are closed as they transition to First Financial. Online banking will be unavailable until early the morning of June 8.

Conversion complete

Changeover complete! Your accounts are converted to First Financial Bank systems and branches open as First Financial Bank at 9:00 AM CT. 

Make sure BankFinancial has your most up-to-date contact information. Email and phone will be critical for logging into your new online banking system on June 6. You can update your information in BankFinancial's online banking under settings. 

Personal banking clients

Click here if you're looking for information about your personal accounts including the welcome guide, information about online banking, activating a debit card, or eStatements. 

Personal banking information

Business clients

Click here for help with your business accounts, including information and webinars for f1RSTNAVIGATOR™, Positive Pay, Remote Deposit Capture, and the welcome guide.

Business banking information

Need help or have a question?

Call the dedicated BankFinancial conversion lines and your call will be prioritized. Call center hours are:

Personal banking questions: 844.536.3001 (M-F, 7am-7pm CT, Sat. 7am-4pm CT)

Business banking questions: 844.466.3002 (M-F, 7am-7pm CT, Sat. 7am-4pm CT)

Download the First Financial app

Personal banking resources

Welcome booklet

Download

Online banking information

Resource library

How to get help

Give us a call

Personal banking frequently asked questions

  • Confirm BankFinancial has your most up-to-date contact information – both email and phone will be critical for logging into your new online banking account on June 6.
  • Know your username. You will need to know it to sign in for the first time.
  • Opt into eStatements if you haven’t already to ensure you are not charged a fee (fee varies depending on account type, but all recurring account fees and paper statement fees will be automatically waived until January 4, 2027).

  • Starting May 20 - Watch your mailbox and inbox for a detailed welcome booklet and letter on using online banking.
  • May 26 - New Visa® debit/ATM cards delivered – DO NOT ACTIVATE until June 8.
  • May 29 - Any bill payments you have scheduled through June 5 will be processed through BankFinancial and through First Financial Bank after June 5, but you will not be able to set up new payments or edit existing payments until you have logged into First Financial’s Online Banking for the first time.

  • June 5 - Branches will close at 4 PM CT. Online banking access ends at 5pm CT.
  • June 6 and 7 - Branches are closed and online banking remains unavailable. Transaction data will not be updated in real-time. You can continue to use your BankFinancial debit card as usual.

  • Branches open at 9am CT on June 8 as First Financial Bank.
  • You can activate your new debit card.
  • It is time to log into online banking for the first time!
  • Explore your new online banking platform.
  • Check that all your bill pay information has transferred over correctly. When your automated withdrawals are supposed to come out, make sure to check that they come out as they are supposed to. Note that your Bill Pay may not populate right away. You may need to log in a few times for Bill Pay to populate.
  • Used Zelle® with BankFinancial? You will need to re-enroll but can do so within your new online banking system. Not a Zelle® user before but want to use Zelle® now? Give us a call to get set up quickly and easily - it's for your protection that we do not automatically enable you for Zelle®. It will take 24 hours before you can use Zelle® and you will need to re-enroll and add your contacts again. We do not offer Zelle® for business

Business banking resources

Welcome booklet

Download

f1RSTNAVIGATOR help

Learn more

How to get help

Give us a call

Business banking frequently asked questions

  • Confirm we have your most up-to-date contact information – both email and phone will be critical for logging into your new online banking account on June 8.
  • Opt into eStatements if you haven’t already to ensure you are not charged a fee (fee varies depending on account type, but all recurring account fees and paper statement fees will be automatically waived until January 4, 2027).

  • Starting May 20 – Watch your mailbox and inbox for a detailed welcome booklet and letter on using online banking.
  • May 26 - Preview Period Log-In Access – You’ll have access to ‘preview’ the new f1RSTNAVIGATOR™ portal from May 26 – June 7. This is a great time to validate your login credentials and review the platform. Pre-schedule one-on-one trainings and webinars learn all the tips and tricks to maximize your use of f1RSTNAVIGATOR.
  • May 26 - New Visa® debit/ATM cards delivered – DO NOT ACTIVATE until June 8.

  • June 5 - Branches close at 4 PM CT. Online banking access ends at 5pm CT.
  • June 6 and 7 - Branches are closed and online banking remains unavailable. Transaction data will not be updated in real-time. 

  • Branches open at 9am CT on June 8 as First Financial Bank.
  • Explore f1RSTNAVIGATOR™ for all your payment, treasury services, reporting needs and more.
  • Schedule one-on-one trainings, watch webinars live and previously recorded to learn all the tips and tricks to maximize your use of f1RSTNAVIGATOR.
  • Visit our dedicated First Navigator page for resources and activate your business Debit card.

Postive Pay

  • It's important to note that you'll need to review and decision your Positive Pay exceptions by 12PM each day. With First Financial, the payment will default to ‘returned’ if not decisioned and will be automatically returned. You will receive special instructions if you use Positive Pay.

Remote Deposit Capture

  • If you use Remote Deposit Capture, watch for an email from tacsupport@tacsuperior.com later this month. We’re using a technology transition partner Superior Press to help you get set up smoothly and easily. 
  • You will not be able to make deposits after June 8 until your new system has been set up.

Still have questions? Chat with one of our professionals

If you need any assistance, or you just want to make sure you’re on the right track, don’t hesitate to reach out! We’ll get you in touch with a First Financial Bank team member to help you with any questions you may have.

Get in touch

Download the f1RSTNAVIGATOR mobile app

To access the f1RSTNAVIGATOR™ mobile app, visit the Apple App Store or the Google Play Store. Search “f1RSTNAVIGATOR.”